I love the idea of creating a draft folder where I’ll write emails from 9:00 to 9:30. I’ll go do something else for a while. And then at 11:00 I’ll come back and reread them. I’m not a hissy-fit person, but I can be sharp sometimes. So the number of emails … where I go, ‘Wow. There was really no reason for me to write that sentence in that email.’ So if something inordinately sharp was in it, [it is] gone. Cut. And I feel like I’ve done myself and the [recipient] a really big service.